Total value of orders created with Wordesk: $1,183,684
50+ e-commerce brands trust Wordesk
When your customer sends a photo, story, Reel, screenshot, or other visual content, Wordesk analyzes it, searches your catalog, and matches it with the right product. It instantly provides your customer with color, variant, stock, product details, and pricing information.
Bring WhatsApp, Instagram, Messenger, Telegram, email, and Web Chat conversations together in one dashboard. Engage your customers across every channel and manage all conversations from a single hub. Let customers create orders without leaving the conversation; completed orders are automatically sent to your e-commerce platform.
Track your conversation, conversion, and order performance in real time. Use data to measure Wordesk’s impact on your customer communications and sales.
Segment your customers based on their interests, purchasing behavior, order history, and interactions. Create tailored campaigns, messaging, and automations for each target audience.
For returns or situations that require human support, Wordesk automatically transfers the conversation to your customer service agent. Your team can join an active conversation at any time, take control, and respond directly to the customer. Flexibly manage AI and human support within the same flow.
Wordesk integrates seamlessly with your existing e-commerce infrastructure, answers questions about order status, provides shipping updates, and tracks refund payments. Orders created by Wordesk are transferred to your e-commerce platform in real time.
Manage your customer conversations, inbox, and performance data from the mobile app or web dashboard. Stay in control whether you’re in the office, on the go, or working remotely.
Returns, complaints, and decisions that need a human are routed to the right person. AI handles the routine, your team handles the rest.
Your customer data is securely processed and protected with KVKK requirements in mind. Authorization and access controls ensure that only permitted users can access the necessary data. Wordesk is designed to safeguard data throughout customer communication and integration processes.
The Wordesk onboarding process is completed within an average of 5 days. Day 1: Your brand’s questions and answers, communication style, and operational rules are configured in the AI. Day 2: The e-commerce integration is completed and your test number is activated. Days 3-4: Your relevant team members and the Wordesk team test the system using real scenarios. Day 5: All communication channels are activated and the system is made available to end users. Because setup and testing are carried out independently of your existing operation, your business is not interrupted. Wordesk does not begin communicating with your customers until your brand has approved the system.
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